Items accepted for returns:
- Damaged items - send us photo/s
- Less than a year to expire items - send us photo
- Wrong item shipped
- Dried out/expired products - return not necessary but need to send us very clear photos/short video clip for us to visually check the items.
IMPORTANT: We will only accept return requests 3 days after delivery date. Beyond 3 days, our apologies but we cannot accept anymore. Make sure to check your items upon arrival and advise us immediately via email, Viber SMS or Facebook PM only.
Return shipping fee is not free, but reshipment of new/correct item is.
Free returns & reshipment only applies to wrong item shipped.